Terms & Policies

Last updated: October 5, 2026

These terms apply to services purchased from The Gifting Haus, LLC ("The Gifting Haus," "we"), a Texas limited liability company. By purchasing a service you agree to them.

1. Services and pricing

We provide gifting concierge services: memberships, Initial Relationship Strategy & Onboarding Sessions, and Holiday Concierge packages, as described on our Services page. All prices are in US dollars (USD). Service fees cover planning, sourcing, coordination and management. Gift costs, sales tax, shipping, insurance, custom packaging, special handling fees and third-party service expenses are billed separately at cost.

Purchase authority: during onboarding we agree, relationship by relationship, how purchases are handled: Auto Execute (for example, an assistant's birthday), Recommendation Required, Approval Required, or Execute Within Budget. We purchase only within the authority you set.

2. Payment

Service fees are paid by card through Stripe. Gift costs are either charged with your service or reimbursed to us by check, Zelle or wire, as agreed with you. Invoices are due on receipt unless agreed otherwise.

3. Membership term and renewal

Memberships have a 12-month term and renew automatically for another 12 months unless cancelled. You may pay annually or quarterly (no monthly payments); payments are billed in advance to the card on file. We'll notify you before any price change.

Cancellation: either party may end a membership with 90 days' written notice, sent by email to billing@the-giftinghaus.com. Because planning is performed quarterly, any refund is based on the effective termination date.

4. Initial Relationship Strategy & Onboarding Sessions

The session fee is due upon signing and is non-refundable once onboarding begins.

5. Holiday Concierge

You can cancel for a full refund any time before your holiday planning session. After the planning session, work has begun and the package fee is non-refundable. Package sizes cover the number of recipients listed; additional recipients may be quoted separately.

6. Gifts, delivery and returns

We purchase gifts from third-party retailers and vendors and arrange delivery by those vendors or by carriers such as USPS, UPS and FedEx. Delivery times depend on the vendor and carrier, and we track each delivery and keep you updated. Gifts are subject to the seller's own return and exchange policies; once a gift has been ordered we can't refund its cost, but we'll help arrange any return or exchange the seller allows. If a gift arrives damaged or doesn't arrive, tell us and we'll work with the seller or carrier to replace it or recover the cost.

7. Promotions

Member discount: active members receive 15% off Holiday Concierge packages. It can't be applied to memberships, onboarding sessions or gift costs.

Upgrade credit: Holiday Concierge clients who start a year-round membership within 90 days of purchasing their package receive a one-time credit toward their Initial Relationship Strategy & Onboarding Session: $500 (Holiday Concierge I), $750 (II) or $1,000 (III). It has no cash value and can't be combined with other offers.

8. Refunds

Approved refunds are returned to the original payment method, usually within 5–10 business days. To request one, email billing@the-giftinghaus.com.

9. Payment security

Card payments are processed securely by Stripe, a PCI DSS Level 1 certified payment provider. We never see or store your full card number.

10. Privacy policy

What we collect: your name, contact details and billing details; and the information you share about the people you gift for (names, addresses, important dates and preferences).

How we use it: only to provide our services: planning, purchasing and delivering gifts, scheduling, billing and communicating with you.

Who we share it with: only the providers needed to deliver the service, such as Stripe for payments, retailers and carriers for delivery (recipient name and address), and the secure software we use to run our business. We never sell or rent your information.

Your choices: you can ask us at any time to see, correct or delete the information we hold about you or your recipients by emailing info@the-giftinghaus.com. We keep records only as long as needed for the service and for tax and legal purposes.

This website: our site is hosted by Squarespace, which may use cookies for basic site function and visitor statistics.

11. Right to decline

The Gifting Haus may decline any engagement or request that is inconsistent with our company values.

12. Liability and governing law

Our liability for any claim is limited to the service fees you paid for the service in question. These terms are governed by the laws of the State of Texas.

13. Contact

The Gifting Haus, LLC · 2408 Lake Kolbe Lane, Houston, TX 77080 · info@the-giftinghaus.com · Billing: billing@the-giftinghaus.com